🔒 Data Protection
bet288 Privacy Policy
Your personal data belongs to you. This Privacy Policy explains exactly what information bet288 collects, how it is used, who it may be shared with, and the rights you hold as a player based in Bangladesh.
Effective: 1 January 2026
Bangladesh
256-bit SSL
Notice: This Privacy Policy ("Policy") explains how bet288 ("bet288", "we", "us", "our") collects, processes, stores, and protects personal data provided by players ("you", "your") when using the bet288 platform at bet288.im. By registering an account or using the platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described. This Policy should be read alongside the Terms & Conditions. bet288 may update this Policy periodically; the most current version is always available at bet288.im/privacy-policy.
1. Information We Collect
bet288 collects personal data through multiple channels during your registration, use of the platform, and customer support interactions. The categories of data we collect are set out below.
1.1 — Registration Data
When you create an account on
bet288, we collect the following information you provide directly:
- Full legal name
- Date of birth
- Residential address (city and district within Bangladesh)
- Mobile phone number (Bangladeshi number)
- Email address
- Username and password (password stored in encrypted form only)
This information is required to create and maintain your account, verify your identity, and comply with our age verification obligations. Without this data, an account cannot be registered.
1.2 — Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and to protect players from identity fraud,
bet288 collects the following documents from players prior to processing withdrawal requests:
- National Identity Card (NID), passport, or birth certificate image
- Proof of payment method ownership (e.g., screenshot of registered bKash or Nagad account showing the same mobile number as the registered account)
- In some cases, a selfie photograph may be requested to match against the identity document
KYC documents are used solely for identity and age verification purposes. They are stored securely and are not shared with third parties beyond what is necessary to complete the verification process.
1.3 — Financial Transaction Data
When you make deposits or withdrawals on
bet288, we record transaction data including:
- Deposit and withdrawal amounts in BDT
- Payment method used (e.g., bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction reference numbers issued by the payment provider
- Date and time of each transaction (Bangladesh Standard Time, UTC+6)
bet288 does not store full payment card numbers. Card transactions are processed through PCI-DSS compliant third-party payment processors who handle and store card data on our behalf under strict security standards.
1.4 — Usage and Technical Data
When you access and use the
bet288 platform, our servers automatically collect certain technical information, including:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, features used, and session duration
- Game history and betting records associated with your account
- Referral source (how you arrived at the bet288 platform)
This technical data is used to maintain platform security, detect fraud, improve user experience, and resolve technical issues. It is not used to build individual advertising profiles.
1.5 — Communications Data
When you contact
bet288 customer support via email at
[email protected], we retain a record of the communication including the content of messages, the date and time of contact, and the resolution provided. This data is used solely to manage your support request, maintain service quality, and refer back to prior interactions where relevant.
2. How We Use Your Data
bet288 processes personal data only for the purposes described below. We do not use personal data for purposes that are incompatible with those for which it was originally collected without obtaining fresh consent.
2.1 — Account Management and Service Delivery
Your registration data is used to create and maintain your bet288 account, authenticate your login sessions, process your deposits and withdrawals, deliver the games and betting markets you have requested, and communicate important account-related information such as transaction confirmations and security alerts. This processing is necessary for the performance of our contract with you.
2.2 — Identity and Age Verification
bet288 is obligated to verify that all players are 21 years of age or older before allowing withdrawals. KYC data you submit is used exclusively for this identity and age verification purpose. Verification is performed by our internal compliance team and, where necessary, by a trusted third-party verification service provider. Verified KYC status is retained on your account record for the duration of your registration with bet288.
2.3 — Fraud Prevention and Platform Security
Technical and transactional data is processed to detect and prevent fraud, money laundering, multi-accounting, and other prohibited activities described in our
Terms & Conditions. This processing is in the legitimate interests of
bet288 and its player community. Where fraud is confirmed, data may be retained beyond the standard retention period and may be shared with relevant authorities.
2.4 — Responsible Gaming Obligations
bet288 uses account and betting activity data to monitor for indicators of problem gambling behaviour, including unusually high deposit frequency, extended play sessions, and patterns consistent with chasing losses. Where such patterns are identified, bet288 may proactively contact the player to offer responsible gaming tools or information. This processing supports our commitment to player welfare and is conducted in the player's legitimate interest.
2.5 — Promotional Communications
With your consent,
bet288 may use your email address or phone number to send you information about promotions, bonuses, and special offers relevant to the Bangladesh market — for example, Eid special bonuses, BPL cricket season promotions, or Pohela Boishakh offers. You may withdraw your consent to receive promotional communications at any time by contacting
[email protected]. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
3. Data Sharing & Third Parties
bet288 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data is shared with third parties only in the limited circumstances described below.
3.1 — Payment Processors
To process your deposits and withdrawals, bet288 shares the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and banking partners including City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These partners receive only the transaction data required to execute the payment and are contractually prohibited from using that data for any other purpose.
3.2 — Identity Verification Providers
Where bet288 uses a third-party identity verification service to assist with KYC processing, we share the identity documents you submit with that provider under a strict data processing agreement. The provider is permitted to use your data solely to perform the verification service requested by bet288. Verification providers used by bet288 are required to meet equivalent data security standards to those applied by bet288 itself.
3.3 — Legal and Regulatory Disclosure
bet288 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In such cases, bet288 will disclose only the data specifically required by the relevant request and will, where legally permissible, notify the affected player.
3.4 — Game Studio Providers
Game studios whose titles are available on the bet288 platform — including Evolution Gaming, Pragmatic Play, Spribe, NetEnt, Microgaming, Hacksaw Gaming, and Ezugi — may receive anonymised or pseudonymised session data necessary to deliver the game experience, resolve game disputes, and verify RNG audit trails. These providers do not receive your full name, identity documents, or financial account details.
4. Cookies & Tracking
bet288 uses cookies and similar technologies to maintain your session state, remember your preferences, detect fraud, and analyse platform performance. The categories of cookies used are as follows:
4.1 — Essential Cookies
Essential cookies are required for the bet288 platform to function correctly. They maintain your login session, remember your language and currency preference, and protect against cross-site request forgery (CSRF). Essential cookies cannot be disabled without breaking core platform functionality. They do not collect data used for marketing.
4.2 — Analytics Cookies
With your consent, bet288 uses analytics cookies to understand how players navigate and use the platform. This data helps us identify areas for improvement, fix usability issues, and prioritise feature development. Analytics data is aggregated and does not identify individual players. You may opt out of analytics cookies at any time without affecting your ability to use the platform.
5. Data Retention
bet288 retains your personal data for as long as your account remains active and for a period of five (5) years following account closure. This retention period reflects our obligations to retain financial transaction records for anti-money laundering compliance purposes. KYC documents are retained for a minimum of five years following the last transaction on your account. Communications data from support interactions is retained for two years. Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, bet288 will securely delete or irreversibly anonymise it.
6. Data Security
bet288 applies industry-standard technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. Specific measures in place include:
Security Measures Applied by bet288
- 256-bit SSL/TLS encryption for all data transmitted between your device and the bet288 servers.
- Encrypted password storage — passwords are hashed using a modern cryptographic algorithm and are never stored in plain text.
- Access controls — player data is accessible only to authorised bet288 personnel with a legitimate operational need.
- Regular security audits — the platform undergoes periodic security assessments to identify and remediate vulnerabilities.
- Intrusion detection systems — automated monitoring is in place to detect and respond to suspicious access attempts in real time.
- Secure data centres — player data is stored on servers located in certified, physically secured data centre facilities.
Despite these measures, no internet-based service can guarantee absolute security.
bet288 encourages all players to use a strong, unique password for their account and to enable any two-factor authentication features offered by the platform.
7. Your Privacy Rights
As a player on the bet288 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request".
7.1 — Right of Access
You have the right to request a copy of the personal data bet288 holds about you. We will provide a summary of your data in a readable format within 30 days of receiving your verified request. A single data access request per 12-month period is provided free of charge.
7.2 — Right to Rectification
If any personal data held by
bet288 about you is inaccurate or incomplete, you have the right to request correction. You may update basic account details such as your email address and phone number directly via your account dashboard. For corrections to identity documents or date of birth, please contact
[email protected] with supporting documentation.
7.3 — Right to Erasure
You may request that bet288 delete your personal data. bet288 will fulfil erasure requests where no overriding legal obligation requires retention of the data. Note that financial transaction records and KYC documents are subject to mandatory minimum retention periods for anti-money laundering compliance and cannot be deleted before those periods expire. Where full erasure is not possible, bet288 will anonymise your data to the maximum extent permitted.
7.4 — Right to Withdraw Consent
Where
bet288 processes your data on the basis of your consent — in particular, for the sending of promotional communications — you may withdraw that consent at any time by contacting
[email protected]. Withdrawal of consent will not affect the lawfulness of any processing that occurred before the withdrawal was received and acted upon.
8. Under-21 Players
bet288 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. If bet288 becomes aware that a player account has been registered by or on behalf of an individual under 21, the account will be immediately suspended, data will be deleted in accordance with our legal obligations, and any deposited balance will be returned to the originating payment method. If you have reason to believe a minor has registered on the platform, please notify us immediately at [email protected].
9. Updates to This Policy
bet288 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players via their registered email address or via an in-platform notification prior to the changes taking effect. The effective date shown at the top of this page will be updated with each revision. Your continued use of the bet288 platform after the updated Policy takes effect constitutes your acceptance of the revised terms.
10. Contact & Privacy Enquiries
For any questions, concerns, or requests relating to this Privacy Policy or the personal data bet288 holds about you, please contact our support team using the details below. All privacy enquiries will be acknowledged within 2 BST business days and resolved within 30 days.
Privacy Contact Details
Email:
[email protected]
Subject Line: Privacy Rights Request
Support Hours: 24 hours a day, 7 days a week
Response Time: Within 2 BST business days
Language: English